Disclaimer

BEFORE you sub to our $5+ Tiers for their benefit(s), PLEASE read this.

SWE/M has had such wonderful support that we have been actively overwhelmed for awhile now. We are working on trimming down everything excess and its still not enough, so we have to carve away a little more and a little more while actively searching for efficient processes, programs, and automations to help us give everything we so desperately want to give to yall. We have a smaller team and we never expected the absolute explosion of support or user count. Given this:

DISCLAIMERS

we're overworked so things fall through the cracks
this is a TRAINING server

Automation: We are working to hopefully add automation is future for less clerical error and faster response times. Sadly, we don't have that right now. Currently everything is manual. This means that errors can occur, tasks can take longer to complete, and sometimes staff might need a reminder of a task needing done. Please be patient with us. VIP is additional, on top of SWEM and SWE work.

Refunds and Pre-Pay: Are not functions we offer at this time. It takes an extensive amount of tracking for not only our Benefits documents but also our accounting. We hope to be able to afford the man-power for that pleasantry in the future, but for now, we simply cannot afford the staff to track it. We will not allow pre-pay or refunds.

Plot Saving: We do not have the assistance of a plot plugin at this time. We intend to create what we need in future, however right now we are managing our plot system manually. Given its manual, we cannot afford the time and delicacy to not only have a graveyard for unused plots, but to also schematic them, and move the animals too - especially for so many users that we have. If the donation is not met every month, the user's plot will be erased as well as their animals with it, after 30days. If the user returns, they will need to restart their building and horse ownership from scratch. Don't worry too much as Ko-Fi allows donations anytime so being late a few days won't result in the erasing of your plot, pets, and ponies.